FAQ


Shipping

How long will it take to get my order?

It depends on the shipping method you choose as well as your location. We create all orders on demand and usually need 1-5 days to make an order before shipping it.  If you require your product by a certain day, please reach out to our customer support team here.

Do you ship internationally?

Absolutely! we ship worldwide.

Orders & Returns

Can I cancel or change my order?

No sweat, just get in touch with our customer service team using the form on the contact page here.

How do I return a product?

Just contact us using the form on the contact page here. We accept returns up to 30 days after the date of purchase. For more information, please read our return policy.

What if I received damaged or incorrect merchandise?

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. Make sure you provide your order number and a photo of the product.

Materials & Use

Can your planters be used outside?

No. Our planters are for indoor use only. The sun’s UV light will slowly break down the planters. The material also has a low melting point, meaning it may get malleable on hot summer days.

If your material is biodegradable wont it breakdown when wet?

No, our products are watertight and long lasting. In order for the material to break down, it requires specific, industrial composting conditions. It will last a lifetime, but not thousands like conventional plastics.

Is your material safe?

Yes, of course! Our biodegradable, plant based material is chemically inert.